{"id":4103,"date":"2019-10-29T08:50:51","date_gmt":"2019-10-29T08:50:51","guid":{"rendered":"https:\/\/eternityeight.com\/delivery-returns\/"},"modified":"2023-06-21T12:02:29","modified_gmt":"2023-06-21T11:02:29","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/eternityeight.com\/fr\/delivery-returns\/","title":{"rendered":"Livraison &#038; retours"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<strong>Livraison de votre commande<\/strong><\/p>\n<p>Nous faisons naturellement de notre mieux pour livrer votre colis dans les plus brefs d\u00e9lais. Le d\u00e9lai de livraison d\u00e9pend du jour de votre paiement, de la ville et du mode de livraison.<\/p>\n<p>Au Maroc, nous livrons votre commande dans un \u00e0 2 jours ouvrables \u00e0 compter de la r\u00e9ception de votre confirmation de commande. Si vous commandez avant 11h00 en semaine, nous vous livrerons votre colis le jour ouvrable suivant.<\/p>\n<p>Si vous \u00eates dans un pays am\u00e9ricain ou europ\u00e9en, vous recevez votre commande dans un d\u00e9lai de 3 jours ouvrables. M\u00eame d\u00e9lai pour l&rsquo;\u00c9gypte et les pays du Golfe. Si votre pays est situ\u00e9 en Asie ou en Afrique, le d\u00e9lai de livraison sera de 4 jours ouvrables.<\/p>\n<p>Veuillez noter qu&rsquo;il s&rsquo;agit de d\u00e9lais de livraison estim\u00e9s. Les d\u00e9lais de livraison r\u00e9els peuvent varier.<\/p>\n<p>Au Maroc, si votre commande est sup\u00e9rieure \u00e0 800 DH, nous livrons votre colis gratuitement. Si ce n&rsquo;est pas le cas, vous serez livr\u00e9 via notre partenaire AMANA EXPRESS pour 40 DH.<\/p>\n<p>Hors Maroc, nous livrons votre colis gratuitement \u00e0 l&rsquo;adresse de votre choix (domicile, travail\u2026) si votre commande est de 350 \u20ac ou plus. Si vous d\u00e9pensez moins de 350 \u20ac, les frais de livraison suivants s&rsquo;appliquent selon les pays. Vous pouvez obtenir une estimation de vos frais de livraison au moment de la commande lorsque vous ajoutez les articles dans votre panier. \u00c9tant donn\u00e9 que les livraisons dans le monde sont fournies par notre partenaire DHL, votre estimation de livraison est calcul\u00e9e par le simulateur DHL.<\/p>\n<p><strong>En cas de retours d&rsquo;articles livr\u00e9s<\/strong><\/p>\n<p>Pas compl\u00e8tement satisfait de votre achat ?<\/p>\n<p>Vous avez 14 jours pour retourner les articles \u00e0 Eternity Eight. Cette p\u00e9riode commence \u00e0 partir du jour de la livraison de votre colis.<\/p>\n<p>Il y a un certain nombre de conditions pour retourner les articles :<\/p>\n<ul>\n<li>L&rsquo;article doit \u00eatre retourn\u00e9 dans son \u00e9tat d&rsquo;origine<\/li>\n<li>L&rsquo;article ne doit pas \u00eatre port\u00e9<\/li>\n<li>L&rsquo;article ne doit pas avoir \u00e9t\u00e9 lav\u00e9<\/li>\n<li>L&rsquo;article ne doit pas avoir d&rsquo;odeur p\u00e9n\u00e9trante<\/li>\n<li>L&rsquo;article doit \u00eatre retourn\u00e9 avec toutes les \u00e9tiquettes attach\u00e9es<\/li>\n<\/ul>\n<p>Lorsque vous retournez un ou plusieurs articles par service de messagerie, vous serez responsable du paiement des frais d&rsquo;exp\u00e9dition pour le retour des articles.<\/p>\n<p>Vous pouvez retourner les articles en utilisant un service de messagerie de votre choix.<\/p>\n<p>1) Retirez le formulaire de retour de l&#8217;emballage et remplissez le code qui correspond le mieux \u00e0 la raison du retour.<\/p>\n<p>2) Mettez le ou les articles que vous souhaitez retourner et le formulaire de retour dans le sac\/bo\u00eete d&rsquo;origine.<\/p>\n<p>3) \u00c9crivez clairement l&rsquo;adresse de retour sur l&#8217;emballage. Elle est imprim\u00e9e au recto du formulaire de retour.<\/p>\n<p>4) Apportez votre colis de retour \u00e0 un service de messagerie de votre choix, demandez une preuve de r\u00e9ception et conservez-la en lieu s\u00fbr.<\/p>\n<p>D\u00e8s que nous aurons re\u00e7u votre colis de retour, vous recevrez une notification par e-mail.<\/p>\n<p>Le remboursement est effectu\u00e9 dans les 14 jours suivant la r\u00e9ception du retour.<\/p>\n<p>Veuillez noter que vous serez responsable du paiement des frais d&rsquo;exp\u00e9dition pour le retour des articles.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Livraison de votre commande Nous faisons naturellement de notre mieux pour livrer votre colis dans&hellip;<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-4103","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison &amp; 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