Delivery of your order
We naturally do our very best to deliver your package as soon as possible. The delivery time depends on the day of your payment, the city and the delivery method.
In Morocco, we deliver your order within 1 to 2 working days of receipt of your order confirmation. If you order before 11:00 am on weekdays, we will deliver your parcel the next working day!
If you are in an American or a European country, you receive your order within 3 working days. The same time limit for Egypt and the Gulf countries. If your country is located in Asia or Africa, then delivery time will be 4 working days.
Please note that these are estimated delivery times. Actual delivery times may vary.
We deliver your parcel free of charge to an address of your choice (home, work…) if you spend €350 or more. If you spend less than €350, the delivery following charges apply depending on the country. You can get an estimation of your delivery fees at the time of the order when you add the items o your basket. Since the worldwide deliveries are provided by our partner DHL, your delivery estimation is calculated by DHL simulator.
In Morocco, if your order is more than DH800, we deliver your parcel free of charge. If it is not, you will be delivered with our partner AMANA EXPRESS for DH40.
Returns of delivered items
Not completely satisfied with your purchase?
You have 14 days to return items to Eternity Eight. This period starts from the day your parcel was delivered.
There are a number of conditions:
- The item must be returned in its original condition
- The item must be unworn
- The item must not have been washed
- The item must not have a penetrating smell
- The item must be returned with all tags attached
When you return one or more items by courier, you will be responsible for paying the shipping costs for returning the item(s).
You can return the item(s) using a courier of your choice.
1) Remove the returns form from the packaging and fill in the code that best fits the reason for return.
2) Put the item(s) you wish to return and the returns form in the original bag/box.
3) Write the returns address clearly on the packaging. It is printed on the front of the returns form.
4) Take your returns parcel to a courier of your choice, ask for a proof of postage receipt and keep it in a safe place.
As soon as we have received your returns parcel, you will get an email notification. The reimbursement is effectuated within 14 days of the receipt of the return.
Please note that you will be responsible for paying the shipping costs for returning the item(s).